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Privacy Policy
Last updated: January 2026
At FinSage ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud accounting platform.
1. Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Name, email address, company name, phone number, and billing information when you register for an account
- Financial Data: Accounting records, transactions, invoices, reports, and other financial information you enter into the platform
- Usage Data: How you interact with our platform, including features used, pages visited, and time spent
- Device Information: Browser type, operating system, IP address, and device identifiers
- Communications: Messages, support requests, and feedback you send to us
2. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our accounting platform services
- Process transactions and generate financial reports on your behalf
- Send technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze usage patterns to improve user experience
- Detect, prevent, and address technical issues or fraudulent activity
- Comply with legal obligations and regulatory requirements
3. Data Security
We implement industry-standard security measures including:
- AES-256 encryption for data at rest
- TLS 1.3 encryption for data in transit
- Multi-tenant database isolation with schema-based separation
- Regular security audits and penetration testing
- Two-factor authentication (2FA) support
- Role-based access controls (RBAC)
- Complete audit logging of all data access
4. Data Retention
We retain your information for as long as your account is active or as needed to provide services. When you delete your account, we will securely delete or anonymize your data within 90 days, except where we are legally required to retain certain records.
5. Your Rights
You have the right to:
- Access and download your data at any time through our export functionality
- Correct inaccurate or incomplete information
- Delete your account and associated data
- Opt out of non-essential communications
- Request a copy of this privacy policy in a machine-readable format
- Lodge a complaint with supervisory authorities
6. Third-Party Services
We may share data with:
- Payment Processors: To process subscription payments securely
- Cloud Infrastructure Providers: AWS/Azure/GCP for hosting services
- Analytics Services: To understand platform usage patterns
We never sell your personal information to third parties for marketing purposes.
7. International Transfers
Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place including Standard Contractual Clauses (SCCs) approved by relevant data protection authorities.
8. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at: